Privacy Policy

At Chicken Run, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit and use our website chickenrun.ie, operated by Chicken Run. We recognize the sensitive nature of the data involved in online gambling and take all necessary measures to comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) and relevant United States privacy regulations. Please read this policy carefully to understand our practices regarding your personal information and how we will treat it.

Introduction

Chicken Run values your trust and is dedicated to maintaining the confidentiality and security of your personal information. As an online gambling platform, we collect and process certain personal and technical data to provide you with a safe, fair, and enjoyable gaming experience. We understand the importance of privacy, especially in the gambling industry, where data protection is paramount to prevent fraud, underage gambling, and money laundering. This Privacy Policy outlines our commitment to transparency and compliance with data protection laws, detailing how we collect, use, and protect your information when you access or use chickenrun.ie.

Data Controller Information

Chicken Run is the data controller responsible for the processing of your personal data collected via chickenrun.ie. As the data controller, Chicken Run determines the purposes and means of processing your information and ensures compliance with applicable data protection laws. For any privacy-related inquiries, requests, or concerns, you may contact our dedicated Data Protection Officer or privacy team through the contact details provided on our website. We are committed to responding promptly and transparently to all data protection matters.

Types of Data We Collect

To operate our online gambling services effectively and comply with regulatory requirements, we collect various types of data from you:

Personal Data: This includes your full name, email address, telephone number, date of birth, residential address, and other identifying information provided during registration or account verification. This data is essential for identity verification, age confirmation, and compliance with anti-money laundering (AML) and responsible gambling regulations.
Technical Data: We collect information about your device and internet connection, including IP address, browser type and version, operating system, device identifiers, and location data. This data helps us optimize your user experience, detect fraudulent activity, and maintain security.
Gaming Data: We record your gameplay history, betting patterns, transaction details, account balances, deposit and withdrawal records, and session times. This data is vital for providing personalized services, ensuring fair play, and meeting regulatory reporting obligations.
Communication Data: Any correspondence you have with us, including customer support interactions, complaints, or feedback, is also collected and stored.

How We Collect Data

We gather your data through multiple channels and technologies to ensure a seamless and secure gaming experience:

Registration Forms: When you create an account on chickenrun.ie, you provide personal details necessary for identity verification and account setup.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect technical data about your browsing behavior, preferences, and device characteristics. These tools enable us to remember your settings, analyze site usage, and deliver targeted content.
Gameplay Tracking: Our platform automatically records your gaming activity, including bets placed, wins and losses, and session durations, to comply with regulatory standards and enhance your experience.
Analytics Tools: We employ third-party analytics services to monitor website performance and user engagement, helping us improve our services.
Third-Party Sources: In certain cases, we may receive data from trusted third parties such as identity verification providers, payment processors, or regulatory bodies to validate your information and comply with legal obligations.

Purposes and Legal Basis for Processing

We process your personal data for the following purposes, relying on appropriate legal grounds under GDPR and other applicable laws:

Service Provision and Contractual Necessity: To create and manage your account, provide gambling services, process transactions, and deliver customer support, processing is necessary to perform the contract between you and Chicken Run.
Legal Compliance: We process data to comply with regulatory requirements, including anti-money laundering laws, age verification, tax obligations, and reporting to gambling authorities.
Consent: Where required, such as for marketing communications or certain cookies, we obtain your explicit consent before processing your data.
Legitimate Interests: We process data to protect the security and integrity of our platform, prevent fraud and money laundering, improve our services, and conduct direct marketing, provided such interests do not override your fundamental rights.
Marketing and Promotions: With your consent or under legitimate interests, we use your data to send you promotional offers, newsletters, and updates about our services.

How We Use Your Data

Your personal data is used in the following ways to ensure a secure, compliant, and enjoyable gambling environment:

Account Management: To verify your identity, manage your account settings, authenticate logins, and maintain accurate records.
Game Provision: To enable gameplay functionality, track bets and winnings, calculate odds, and ensure fair play according to industry standards.
Customer Support: To respond to your inquiries, resolve disputes, and provide assistance related to your account or gameplay.
Marketing Communications: To send you relevant offers, updates, and information about new games or features, subject to your consent or preferences.
Regulatory Compliance: To fulfill obligations related to responsible gambling, anti-money laundering, fraud prevention, and reporting to regulatory authorities.
Security and Fraud Prevention: To monitor and detect suspicious activity, protect your account from unauthorized access, and maintain the integrity of our platform.

Data Sharing and Third Parties

Chicken Run may share your personal data with carefully selected third parties to facilitate service delivery and comply with legal obligations:

Payment Processors: To process deposits, withdrawals, and financial transactions securely, we share necessary payment information with authorized payment service providers.
Regulatory Authorities: We disclose data to gambling regulators, tax authorities, and law enforcement agencies as required by law or to prevent illegal activities.
Marketing Partners: With your consent, we may share data with trusted marketing agencies to deliver personalized promotions and advertising.
Service Providers: We engage third-party vendors for hosting, IT support, analytics, identity verification, and customer support services. These providers are contractually obligated to maintain confidentiality and comply with data protection standards.
Affiliates and Subsidiaries: Data may be shared within the Chicken Run corporate group for operational purposes, subject to strict data protection controls.

We do not sell your personal data to any third parties.

International Data Transfers

As an online gambling operator, some of your data may be transferred and processed outside the United States and the European Union, including countries that may not have equivalent data protection laws. When such transfers occur, Chicken Run ensures appropriate safeguards are in place to protect your data, such as:

Implementing Standard Contractual Clauses approved by data protection authorities.
Ensuring that third-party recipients adhere to recognized privacy frameworks.
Conducting thorough due diligence and risk assessments before any international transfer.

We are committed to maintaining the confidentiality and security of your data regardless of where it is processed.

Data Retention Periods

Chicken Run retains your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Specifically:

Account and Registration Data: Retained for the duration of your account activity plus a reasonable period thereafter to comply with regulatory requirements, typically up to 7 years.
Transaction and Gaming Data: Retained for a minimum of 5 years to comply with anti-money laundering and tax regulations.
Marketing Data: Retained until you withdraw consent or opt out of communications.
Support and Communication Records: Retained for up to 3 years to resolve disputes and improve service quality.

After the retention period expires, your data is securely deleted or anonymized.

Your Rights Under GDPR

If you are located within the European Economic Area (EEA), you have the following rights regarding your personal data:

Right of Access: You may request a copy of the personal data we hold about you.
Right to Rectification: You can ask us to correct inaccurate or incomplete data.
Right to Erasure: You may request deletion of your data, subject to legal and contractual limitations.
Right to Data Portability: You can request your data in a structured, commonly used format for transfer to another controller.
Right to Restrict Processing: You may ask us to limit the processing of your data in certain circumstances.
Right to Object: You can object to processing based on legitimate interests or direct marketing.
Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our Data Protection Officer using the contact details on our website. We will respond promptly and in accordance with applicable laws.

Cookies and Tracking

Chicken Run uses cookies and similar tracking technologies to enhance your experience on chickenrun.ie. Cookies are small text files placed on your device that help us recognize you, remember preferences, and analyze site usage. We use the following types of cookies:

Essential Cookies: Necessary for the operation of the website and to provide gambling services securely.
Performance Cookies: Collect anonymous data about how visitors use the site to improve functionality.
Functionality Cookies: Remember your preferences, such as language and login details.
Targeting and Advertising Cookies: Used to deliver personalized marketing and measure campaign effectiveness, subject to your consent.

You can manage or disable cookies through your browser settings or via our cookie consent banner on the website. Please note that disabling certain cookies may affect your ability to use some features of chickenrun.ie.

Data Security Measures

Protecting your personal data is a top priority for Chicken Run. We implement robust technical and organizational measures, including but not limited to:

Encryption: All sensitive data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols.
Access Controls: Strict access restrictions ensure that only authorized personnel can access your data.
Regular Security Audits: We conduct frequent vulnerability assessments and penetration testing to identify and mitigate risks.
Data Minimization: We collect only the data necessary for specified purposes and regularly review our data processing activities.
Employee Training: Our staff undergo comprehensive data protection and security training.
Incident Response: We maintain procedures to detect, respond to, and notify relevant parties of any data breaches in compliance with legal requirements.

Policy Updates

Chicken Run may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or technological advancements. When we make significant changes, we will notify you by posting the updated policy on chickenrun.ie and, where appropriate, by sending you a direct communication via email or account notification. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your data.

Contact and Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer through the contact details provided on our website. We are committed to addressing your inquiries promptly and transparently.

Should you believe that your data protection rights have been violated, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. We encourage you to contact us first so that we may attempt to resolve your concerns amicably and efficiently. Your privacy and trust are of utmost importance to us.

Contact Information

Company: Chicken Run
Website: chickenrun.ie